Can I transfer my ticket to somebody else?
All of our tickets are skier/rider and date-specific. Once you have purchased a ticket, you cannot change the skier’s name or date of skiing, so please double-check all ticket details before your purchase.
What are the conditions of my purchase?
All purchases are final and cannot be cancelled, refunded, changed or transferred, not even with a fee. Once you make a purchase, your credit card will be charged for the amount shown, regardless of whether the purchased ticket(s) is/are used.
Can I change my order or cancel it?
All purchases are final, and cannot be cancelled, refunded, changed, or transferred, even with a fee. While we know this is rigid, the purchase restrictions are what allow us to sell lift tickets online at heavily discounted prices.
How can I get my latest ticket? Do I have to go to the cash desk even if I book online?
If you already own a KeyCard or SwissPass, you can add your card number to your profile during the booking process. In this case, the entry permission will be loaded directly onto your KeyCard and you can access the mountain without queueing. Please ensure that you always have your own, personalized card with you. At our cash desks, we can also help personalize your card with your name and photo. If you do not own a Skidata Keycard yet, you can choose the pick-up option and retrieve your KeyCard at one of our cash desks in exchange for a 5,00 CHF deposit.